L-谷氨酸粉

L-Glutamine odor and "rot" taste issue

I purchased my first ever Bulk Supplements products in November 2024. My son uses the products and recommended them for quality and cost. I waited until he visited in December to open my L-glutamine because I was new to the product and thought he could talk me through the best way to use it. Upon opening the bag we both commented on the smell (smells like rotting feet) and my son tried using the powder. He added it to his water, per his usual use, and drank just a few sips before throwing it out and telling me there was something wrong. I waited one more day to contact Bulk Supplements to see if we'd have a repeat experience, and the next day it was even worse. After realizing the L-glutamine was damaged, I contacted Bulk Supplements and first received a stock email about how great their product is, followed by a second email telling me how great their product is AND how they had personally inspected MY bad of L-glutamine powder, that it has no smell, and how I can transfer it to a different container to air out. The customer service rep also told me how they use nitrogen gas to flush out the extra oxygen in the bag when processing the product, so I was likely smelling the after effect of the gas. I pointed out that nitrogen is colorless and odorless so this shouldn't be an issue. I also pointed out that Bulk Supplements doesn't disclose the use of the gas on their website, so I find that a little concerning. In the end, I see in past reviews that this odor and taste issue isn't new; apparently this is an ongoing complaint. I also understand that I won't be purchasing from this company again based on my first-time customer experience. I've asked for help, offered to return the product for their review, and even asked for a simple exchange to correct the problem rather than a refund (I never asked for money) only to be met with complete resistance. All they had to do was help and I would have easily been a return customer because I understand that things happen, but I'm past that now and will simply find another product.

Glutamine

Great stuff, Glutamine is a proven amino

Just what I wanted

Excellent. Would buy again, and again.

easy/clean

always great! easy to order, arrives in short order great quality - add to daily bcaas!

Old favourite

L-Glutamine powder old favourite of mine I always take every day (3 times 5g ). I love all their products so far great service and amazing quality and prices. Thanks guys

Affordable